FREQUENTLY

ASKED

QUESTIONS

We accept cash, bank transfer, and card payments. Please note that card payments incur a 2.2% surcharge.

Gift vouchers are available for purchase both in-store and online. Please visit our website to buy an e-gift card or drop by the studio for a physical voucher.

Yes, we highly recommend booking in advance to secure your preferred date and time. You can easily make a reservation through our online booking system.

Appointments can be made instantly via our online booking system. You can also reach out by emailing us at info@elenimilionis.com.au or calling 0414 153 919 to speak with us directly.

Yes, all our treatments are unisex and can be customised to meet the specific needs of each client.

Choosing the right service for your needs is important to us. Here's how you can determine which service is best for you:

Service Page: You can explore all our services and read detailed descriptions about each one on our Services page. This will give you a comprehensive overview of what each service entails and help you make an informed decision.

Consultation: We offer consultations to help you determine the best service for your needs. During this consultation, with our beauty expertise we will discuss your skincare concerns, makeup preferences, hair goals, and any upcoming events or special occasions. Together, we'll create a personalised plan to help you achieve your beauty goals.

Call Or Email Us: If you prefer, you can also give us a call to discuss your needs and preferences over the phone on 0414 153 919 or email us at info@elenimilionis.com.au. Our friendly team is here to answer any questions you may have and provide guidance on which service would be most suitable for you.

Ultimately, our goal is to provide you with a personalised experience that leaves you feeling beautiful, confident, and empowered. Whatever service you choose, we're here to help you look and feel your best.

Absolutely! We understand that everyone has unique preferences. During your consultation or appointment, please share any specific requests, and we’ll tailor the service to meet your expectations. Your satisfaction is our top priority.

You’re welcome to bring a friend along, depending on the service. If you need childcare assistance, feel free to bring a sitter - just let us know in advance. For cosmetic tattooing services, only the client and the artist are permitted in the room due to Occupational Health & Safety regulations.

Preparing for a facial treatment can help maximise its effectiveness and ensure the best possible results. Here's a guide on how to prepare for your facial treatment:

  • Communicate with Your Esthetician: Share any skin concerns, allergies, medication or sensitivities before your appointment.

  • Avoid Sun Exposure: Minimise sun exposure in the days leading up to your facial.

  • Skip Exfoliation: Avoid harsh exfoliants and chemical peels before your treatment.

  • Cleanse Your Skin: Cleanse thoroughly on the day of your facial and come with no makeup on.

  • Stay Hydrated: Drink plenty of water to keep your skin hydrated.

  • Avoid: Caffeine, alcohol, and blood thinners such as ibuprofen 24 hours before your appointment for the best results.

  • Arrive on Time: Ensure you arrive punctually for your appointment.

  • Wear Comfortable Clothing: Opt for loose, comfortable attire.

By following these preparatory steps, you can help ensure a smooth and effective facial treatment experience. If you have any questions or concerns about how to prepare for your facial, don't hesitate to consult with your esthetician. They'll be happy to provide personalised recommendations based on your skin type and needs.

Retinoids and Retinol Products: Discontinue the use of retinoids, retinol creams, or other vitamin A derivatives at least one week before your facial treatment. These products can increase skin sensitivity and may cause irritation during the facial.

Alpha Hydroxy Acids (AHAs) and Beta Hydroxy Acids (BHAs): Avoid using products containing AHAs (such as glycolic acid) and BHAs (such as salicylic acid) for several days before your facial. These exfoliating acids can make the skin more sensitive and prone to irritation during the treatment.

Exfoliating Scrubs: Refrain from using abrasive exfoliating scrubs or brushes in the days leading up to your facial. Over-exfoliation can compromise the skin's barrier function and increase the risk of irritation during the treatment.

Chemical Peels: If you've recently undergone a chemical peel or other intensive skin treatment, wait until your skin has fully healed before scheduling another facial treatment (2 weeks minimum). Facial treatments may exacerbate irritation or sensitivity in freshly treated skin.

Benzoyl Peroxide and Prescription Acne Medications: If you're using benzoyl peroxide or prescription acne medications, consult with your dermatologist or doctor about whether to continue or pause these treatments before your facial. Some acne medications can increase skin sensitivity and may need to be temporarily discontinued.

Facial Waxing or Depilatory Creams: Avoid facial waxing or using depilatory creams in the days leading up to your facial treatment. Waxing or hair removal treatments can cause irritation and make the skin more sensitive during the facial.

Self-Tanning Products: If you've recently applied self-tanner or spray tan to your face, wait until the color has fully faded before scheduling a facial. Self-tanning products can interfere with the effectiveness of facial treatments and may cause uneven results.

By discontinuing the use of these products prior to your facial treatment, you can help minimise the risk of irritation and ensure optimal results. If you have any questions about which products to avoid or how to prepare for your facial, don't hesitate to consult with your esthetician. They'll provide personalised recommendations based on your skin's needs and sensitivities.

Injectables: Please wait at least 2 weeks after receiving Botox and 4 weeks after fillers before scheduling a facial treatment. Similarly, if you’ve had a skin or brow treatment, wait at least 2 weeks before receiving any injectables.

Please let Eleni know if you have any of the following prior to booking in your appointment. If you are unsure, please feel free to ask.

Please note a consultation is require prior to booking in cosmetic tattooing.

  • You are under 18
  • You have diabetes, glaucoma, or are taking blood-thinning medications
  • You are pregnant or breastfeeding
  • You have skin diseases, transmittable blood conditions, or healing disorders
  • You have undergone recent Botox (within the last month)
  • You have active skin cancer or are undergoing radiotherapy/chemotherapy
  • You have epilepsy, a pacemaker, or major heart problems
  • You have severe allergies to materials like latex or metals

Although it is impossible to list every potential risk and complication, the following conditions are recognised as contraindications for Lash Lift/Tint & Eyelash Extension treatment and must be disclosed prior to the treatment:

  • Eye infections or disorders
  • Recent eye surgery
  • Allergies to products used
  • Very sensitive eyes or hay fever
  • Dry eye syndrome or using prescribed medicated eye drops
  • Pregnancy (during the 1st trimester)
  • Certain medications (e.g., Thyroxin)
  • Contacts - Please remove prior to treatment.

LET'S CONNECT

VISIT US

163 Pascoe Vale Road,
Moonee Ponds 3039

CONTACT US

info@elenimilionis.com.au
0414 153 919

FOLLOW US

OPENING HOURS

Monday: Closed
Tuesday: 10am – 6pm
Wednesday & Thursday: 10am – 8pm
Friday: 10am – 4pm
Saturday: 9am – 4pm
Sunday: Closed
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