At Eleni Milionis Beauty, we deeply value your time and are committed to providing exceptional service to every client. To ensure seamless scheduling and fairness to all, we have implemented a prepaid booking system along with the following cancellation policy.  

Prepaid Bookings:
All appointments require full prepayment at the time of booking. If you are eligible for a refund, we will contact you to arrange it.  

General Appointments:  

• Cancellations or rescheduling within 24 hours will result in the full payment being forfeited.
• Cancellations made more than 24 hours in advance are eligible for a refund.  
• Rescheduling more than 24 hours in advance will allow the payment to be transferred to the next appointment.  
• Rescheduling more than twice will be considered a cancellation, and the full payment will be forfeited.  

Cosmetic Tattooing & Plasma Treatments:
(Consultation required prior to booking)  

• Cancellations within 72 hours will result in the full payment being forfeited.
•  Rescheduling more than 72 hours in advance will allow the payment to be transferred to the next appointment.
•  Change-of-mind cancellations at any time will result in 50% of the deposit being forfeited.  

Wedding Bookings: 

• A 50% deposit is required to secure your date.  
• Deposits are non-refundable and non-transferable if canceled.  
• A minimum of four people is required for travel bookings. If the number of attendees decreases within four weeks of the event, the full amount for those individuals will still be charged.  

Late Arrivals:
Please arrive on time to ensure you receive the full benefit of your appointment.
If you are more than 15 minutes late, your appointment may need to be rescheduled, and cancellation fees may apply.  

By booking with us, you acknowledge and agree to these terms. We appreciate your understanding and cooperation in helping us maintain a smooth and efficient schedule for all clients.  

If you have any questions or require further clarification, please do not hesitate to contact us:
📍 Suite 2, 148 Epsom Road, Ascot Vale 3032
📞 0414 153 919
📧 info@elenimilionis.com.au
🌐 www.elenimilionis.com.au 

No-Show Policy:

If you fail to show up for your appointment without prior notice, you will forfeit your prepayment, and the payment will not be refunded or credited. Repeated no-shows will result in a permanent restriction from booking future appointments at our studio.

Offers cannot be combined with other promotions or vouchers.

No rain checks, refunds, or substitutions are permitted.

Gift vouchers cannot be redeemed for promotional treatments or products.

Book in advance to secure your preferred date and time.

You will receive a confirmation SMS/Email upon booking and a reminder SMS 24 hours before your appointment.

Card details are required to secure your treatment.

We accept cash, EFT, and card payments.

Card payments incur a 2.2% surcharge.

Bookings before 6 am, on Sundays, and on Public Holidays will incur a 10% surcharge.

Eleni Milionis Beauty gift vouchers are treated as cash.

Vouchers are non-refundable and cannot be exchanged for cash.

Lost or stolen vouchers will not be replaced.

Vouchers must be presented in-store for redemption.

Gift cards are valid for three years from the date of issue.

After the expiry date, any unused value becomes the property of Eleni Milionis Beauty.

Promotional vouchers are valid only for full-priced treatments.

No additional discounts apply to promotional treatments.

Check your gift card balance and expiry date in-store, on our website, or via Square.

Provide the voucher number for balance inquiries.

Please inform us of any allergies, medical conditions, or medications that may affect your treatment.

Our facilities adhere to strict hygiene and sanitation protocols to ensure your safety.

If you experience any discomfort or adverse reactions during a treatment, inform your therapist immediately.

This Privacy Policy sets out the commitment of ELENI MILIONIS BEAUTY (ABN 94 581 518 752) to protect the privacy of personal information we collect about you, including through this website, www.elenimilionis.com.au, as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.

If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website.

We respect your privacy and are committed to handling your personal information in compliance with applicable privacy laws. To ensure your data is managed securely, we partner with third-party provider Square for all bookings, information, and consent forms. For more details on how Square protects your information, please refer to their Privacy Policy:(https://squareup.com/au/en/legal/general/privacy).

1. TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect may include:

• identity data (including your name and username or similar identifier);
• contact data (including your contact details such as your billing and delivery address, email address and telephone number);
• transaction data (including details about payments to and from you and other details of products you have purchased from us);
• technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
• profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
• usage data (including information about how you use our website, products and services); and
• marketing and communications data (including your preferences in receiving
  marketing from us and our third parties and your communication preferences).

If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase a product from us, sign up for a service via our website or submit a contact enquiry on our website, etc.

We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:

• You
• Searches and enquiries
• Your use of our website

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

3. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

• to contact and communicate with you
• to provide goods and/or services to you
• to maintain a database of customers, subscribers or similar
• to market to you and others, including re-marketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)
• for internal record keeping
• for statistical purposes
• as required by law

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.

We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.

Data Retention Policy

We are committed to retaining your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Retention Periods:

• Personal Information: We typically retain personal information for a period of 5 years from the last interaction with us or as required by applicable laws, such as tax regulations or business records retention laws.
• Transaction Data: Transaction records will be retained for a minimum of 7 years to comply with tax and accounting obligations.
• Marketing Communications: We will retain your information for marketing purposes until you unsubscribe or request to have your data deleted.

Criteria for Retention:

The criteria used to determine the retention period for personal information include:

• The nature and sensitivity of the information.
• The potential risk of harm from unauthorised use or disclosure of your personal information.
• The purposes for which we process your personal information and whether we can achieve those purposes through other means.
• Legal requirements that may dictate how long certain types of information must be retained.

Once the retention period has expired, we will securely delete or de-identify your personal information in accordance with our data deletion protocols.

4. USE OF COOKIES

As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

5. LINKS TO OTHER SITES

To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal
information.

6. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we
will not sell, transfer, or use personal information relating to you in any way moving forward.

We will respond to any request to access, correct or delete information within a reasonable time.

7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:

• our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
• we limit access to personal information to a “need-to-know” basis
• we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
• our devices are protected by password and are stored in secure premises
• data is securely stored on cloud servers
• our email data is encrypted
• all hard copies of personal information are kept in secure storage with access by authorised personnel only
• all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
• if we no longer need personal information, we take reasonable steps to delete or de-identify the information

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence
in accordance with our obligations under the Privacy Act and related legislation.

8. HOW YOU CAN MAKE A COMPLAINT ABOUT PRIVACY BREACH

If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.

9. HOW YOU CAN UNSUBSCRIBE OR OPT OUT

We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: our emails will always come with an "Unsubscribe" button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.

You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google’s Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not work as well for you if you disable cookies.

You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.

10. CHANGES TO THIS POLICY

Eleni Milionis Beauty reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

How We Notify You of Changes:

• Website Notification: We will post the revised Privacy Policy on our website, along with the effective date of the changes.
• Email Notification: For significant changes that may impact your rights or how we handle your personal information, we will notify you via email using the address you have provided to us.
• In-Salon Notifications: We may also display notices in our salon to inform clients of important updates regarding our privacy practices.

By continuing to use our services or providing us with your personal information after the changes have been made, you acknowledge and accept the updated Privacy Policy.

11. CHILDREN POLICY

We recognise the importance of protecting the privacy of children. We do not knowingly collect personal information from individuals under the age of 16 without the consent of a parent or guardian.

If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us using the details provided below. We will take reasonable steps to delete such information from our records as soon as practicable.

If we determine that we have inadvertently collected personal information from a child without proper consent, we will take immediate action to delete that information upon request.

We encourage parents and guardians to monitor their children’s internet use and to help enforce our Privacy Policy by instructing their children never to provide personal information on our website without their permission.

12. THIRD- PARTY SERVICES

We may engage third-party service providers to assist us in delivering our services, processing transactions, and enhancing your experience. These providers may collect and process personal information on our behalf. The following third-party services may collect personal data:

1. Square: As previously mentioned, we utilise Square for all bookings, payments, and customer information management. For details on how Square handles personal data, please refer to their Privacy Policy:(https://squareup.com/au/en/legal/general/privacy).
   
   
2. Email Marketing Services: We may use email marketing platforms (e.g., Mailchimp, Constant Contact, Square) to send newsletters, promotional offers, and updates. These platforms may collect personal information such as your email address and preferences. Please review their respective privacy policies for more information on how they manage your data.
   
   
3. Analytics Services: We may use Google Analytics and similar tools to monitor website traffic and user behaviour. These services may collect data such as IP addresses, browsing behaviour, and device information. Please refer to Google’s Privacy Policy for details on their data collection practices.
   
   
4. Social Media Platforms: If you interact with us through social media (e.g., Facebook, Instagram), these platforms may collect personal information in accordance with their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

We encourage you to review the privacy policies of any third-party services to understand their data handling practices and your rights regarding your personal information.

13. CONTACT DETAILS

For any questions or notice, please contact us using these details:

Phone: 0414 153 919
Email: info@elenimilionis.com.au
Location: Suite 2, 148 Epsom Road, Ascot Vale 3032

Price Changes: Prices are subject to change without prior notice. However, once an appointment is booked, the price for that service will be honored.

Errors & Omissions: We reserve the right to correct any errors in pricing or descriptions on our website or marketing materials.

Patch Test Requirement: For treatments involving dyes, chemicals, or other potential allergens, a patch test may be required at least 24-48 hours prior to the appointment to ensure no adverse reactions occur.

Package Expiry: All packages must be used within 12 months from the date of purchase unless stated otherwise. Packages are non-transferable and non-refundable.

Medical History & Consent: For certain treatments, you may be required to complete a medical history and consent form. These forms are essential to ensure your safety and the success of the treatment.

Before & After Photos: We may request to take before and after photos of certain treatments for documentation and marketing purposes. Your consent will be obtained, and photos will not be used without your permission.